Sales team · Ask Sparky
Tech Support
Straight answers on phase, meter boxes, batteries, stringing, network rules and the estimator, any time, from your phone.
Use your @resinc.com.au account.
- Ask. Type a question or add meter box, roof or bill photos. Get a straight answer and a line for the customer.
- FAQ. Searchable answers signed off by Senior Ops, and growing from the questions reps ask.
- Ask for help. One tap sends your question and the bot's answer to Nigel, Ben and Sales Admin from your own Gmail.
RESINC Solar & Batteries · Internal tool for the sales team · Works to SAA, CEC and NETCC
Ask
Ask me anything about a deal. Add photos or a power bill if it helps, and I'll give you a straight answer plus a line for the customer. Only you and Senior Ops see these chats.
Team Q&A
General questions everyone can learn from. Posts don't show who asked, and the bot answers straight away. Senior Ops confirm or correct answers, and anyone can add what they know. Keep customer names and addresses out; to work through a specific deal, use Ask privately.
FAQ library
Search by any wording or shorthand: "3p", "meterbox", "CL", "VO". If nothing matches, send it to the bot in one tap.
My questions
Everything you've asked. If someone from Senior Ops answers or corrects one, you'll see it here.
Review queue
Questions the bot wasn't sure about, escalations, and answers reps flagged as wrong. Every human answer goes back to the rep and can be turned into an FAQ.